Shipping policy
Yes. Since MsMiaa will use international dropshipping through Shopify, the policy should avoid promising fixed delivery times that your suppliers/couriers cannot guarantee. It should also clearly address supplier fulfilment, customs/import duties, multiple packages, tracking, and destination-country restrictions.
Here is a Shopify-ready version:
Shipping Policy
Last Updated: September 16, 2026
At MsMiaa, we aim to make your shopping experience simple, convenient, and reliable. We partner with third-party suppliers and international logistics providers to fulfil and deliver orders to customers in supported countries.
By placing an order with MsMiaa, you acknowledge and agree to the shipping terms described below.
1. International Shipping
MsMiaa offers international shipping to selected countries and regions.
Shipping availability depends on the destination, product, supplier, courier, customs requirements, and applicable import restrictions.
If shipping is available to your location, the available shipping method and applicable shipping charges will be displayed at checkout.
Some products may not be available for delivery to certain countries due to supplier restrictions, customs regulations, product restrictions, or logistics limitations.
2. Order Processing
Orders are generally processed within 1–5 business days after successful payment confirmation.
Because MsMiaa uses third-party suppliers and fulfilment partners, processing times may vary depending on product availability, supplier location, destination, and fulfilment arrangements.
During sales, holidays, product launches, or periods of high order volume, processing may take longer.
You will receive shipping/tracking information when it becomes available.
3. Estimated Delivery Times
International delivery times vary depending on the destination country, fulfilment location, shipping method, customs clearance, and local courier.
Typical estimated delivery ranges are:
- United States & Canada: approximately 7–20 business days
- United Kingdom & Europe: approximately 7–20 business days
- Australia & New Zealand: approximately 7–20 business days
- Middle East: approximately 7–20 business days
- Other supported international destinations: approximately 10–30 business days
These are estimates only and are not guaranteed delivery times.
Actual delivery may take longer due to customs clearance, local delivery conditions, public holidays, weather, transportation disruptions, courier delays, incorrect address information, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges are calculated and displayed at checkout based on factors such as:
- Destination country
- Product
- Package size and weight
- Shipping method
- Supplier or fulfilment location
MsMiaa may offer free shipping or promotional shipping rates on selected products, orders, or destinations.
Any applicable shipping charge will be shown before you complete your purchase.
5. Customs Duties, Import Taxes & Fees
International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, customs clearance charges, or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer.
MsMiaa does not control the amount or timing of customs charges imposed by the destination country’s authorities.
Customers are responsible for complying with applicable import laws and regulations in their country.
6. Customs Clearance
Customs authorities may inspect, hold, or delay shipments.
MsMiaa cannot guarantee that a shipment will clear customs within a particular period.
If customs authorities require additional information or payment of applicable duties or taxes, the customer may need to provide the requested information or make the required payment.
7. Restricted or Undeliverable Destinations
Some products may be restricted or unavailable for shipment to particular countries or regions.
An order may also be refused, returned, or cancelled if the destination is subject to shipping restrictions, customs restrictions, sanctions, supplier restrictions, or other logistical limitations.
If we are unable to fulfil an order because delivery to the destination is unavailable, we will contact the customer regarding the available options.
8. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Street address
- Apartment/unit number, where applicable
- City
- State/province/region
- Postal/ZIP code
- Country
- Valid contact telephone number, where required
MsMiaa is not responsible for delays, failed deliveries, returns, or additional shipping costs caused by incorrect, incomplete, or outdated delivery information.
If a shipment is returned to the supplier or fulfilment provider because of an incorrect address, refusal to accept delivery, or failure to collect the shipment, additional shipping charges may apply for re-shipment.
9. Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking updates may take several business days to appear after shipment.
Some international shipments may have limited tracking during certain stages of transit, particularly when a package is transferred between international and local logistics providers.
10. Multiple Products & Separate Shipments
If your order contains multiple products, the products may be shipped separately.
This can happen when products are fulfilled by different suppliers, warehouses, or fulfilment locations.
You may therefore receive:
- Multiple packages
- Separate tracking numbers
- Packages arriving on different dates
You will not necessarily receive all items from an order in the same package.
11. Lost, Delayed or Stalled Shipments
If your shipment appears to be delayed or tracking information has not updated for an extended period, please contact MsMiaa customer support.
We may contact the relevant supplier, shipping carrier, or logistics provider to investigate the shipment.
International investigations can take time because multiple logistics providers and customs authorities may be involved.
A shipment being delayed in customs or transit does not automatically mean that the shipment is lost.
12. Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Your mailbox or delivery area
- With household members or neighbours
- With your building reception/security
- With the local delivery carrier
If you still cannot locate the shipment, contact MsMiaa as soon as possible with your order number and tracking information.
We will review the shipment status and, where appropriate, contact the relevant carrier or fulfilment provider.
13. Damaged or Tampered Packages
If your package arrives visibly damaged, opened, or tampered with, please take photographs of the package and its contents before disposing of the packaging.
If the product is damaged, contact MsMiaa customer support as soon as possible and provide:
- Order number
- Photographs of the outer packaging
- Photographs of the product
- Description of the damage
We will review the issue in accordance with our Return & Refund Policy and the applicable supplier/carrier procedures.
14. Refused or Abandoned Shipments
If a customer refuses delivery or fails to collect a shipment, the package may be returned to the supplier or fulfilment provider.
Where a shipment is returned because of customer action, any refund or re-shipment will be handled in accordance with our Return & Refund Policy and the applicable shipping/supplier charges.
Customs duties, taxes, shipping charges, and other non-refundable fees may not be refundable.
15. Product-Specific Shipping Restrictions
Certain products may have additional shipping restrictions because of international transportation regulations or destination-country laws.
For example, some cosmetics, liquids, batteries, electronics, or other regulated products may have restrictions on international transportation.
Where applicable, shipping availability will be determined at checkout or during order processing.
16. Delivery Estimates & Force Majeure
Delivery estimates are provided for guidance only.
MsMiaa is not responsible for delays caused by events or circumstances beyond our reasonable control, including:
- Customs inspections or clearance delays
- Severe weather
- Natural disasters
- Wars or civil disturbances
- Strikes
- Government restrictions
- Transportation disruptions
- International logistics disruptions
- Courier or carrier delays
- Public holidays
- Supplier delays
- Incorrect customer information
We will make reasonable efforts to assist customers when such circumstances occur.
17. Changes to Shipping Policy
MsMiaa may update this Shipping Policy from time to time to reflect changes in our fulfilment partners, shipping methods, destinations, laws, or business practices.
The updated version will be posted on this page with a revised “Last Updated” date.
18. Contact Us
If you have questions about shipping, delivery, customs, or your order, please contact MsMiaa through the customer-support details provided on our website.
When contacting us about an order, please include your order number and, where applicable, your tracking number.
MsMiaa
Website: msmiaa.com
One important recommendation for your Shopify setup
Because you’re using international dropshipping, I would not put “7–20 days guaranteed” anywhere on the site. Keep the wording as “estimated delivery time” as above.
Also, before publishing, make sure your checkout shipping rates and this policy match each other. For example, if Shopify says “Free Shipping” but your supplier charges you $8, that $8 needs to be accounted for in your product pricing or shipping strategy.
Your next four legal/store pages should ideally be:
- Return & Refund Policy
- Cancellation Policy
- Privacy Policy
- Terms & Conditions
I can draft all four specifically for MsMiaa’s international dropshipping model, rather than giving you generic Shopify templates.